After 18 months of research and development, we’ve produced a pod we’re really proud of, but we’re not stopping there. Read on to learn more about why we’re beta testing our pods…
Pact Pods have been a real labour of love for us. Following mountains of requests from our customers, we embarked on our mission. We wanted to offer a better alternative to the big guys; one that values, above all else, flavour, quality, and making a positive impact at origin.
So after 18 months of R&D, we released Pact Pods, filled with our own freshly roasted, Directly Traded, speciality coffee. And we’re incredibly proud of the first round of pods. The flavours really are a cut above the rest – even Caffeine magazine gave them the thumbs up:
“this would make a very good alternative for the average Nespresso user – it’s a great coffee to help make the move towards more subtle and flavoursome speciality coffees”
However, being new to the game, we couldn’t rest there. Which is why, as with everything we do at Pact, collecting customer feedback for those initial pods was our top priority. The experiences of those first pods drinkers set the wheels in motion for how we could make the next round even better than the first.
We’re beta testing our pods…
For a lot of people “beta” might sound a little sci-fi, but what it really means is that we’re testing Pact Pods on a large scale by releasing them into the wild. It’s our way of working out exactly what we need to do to keep making our pods better by eliminating any teething problems while also striving to create a more environmentally sustainable pod*.
Beta testing is a common stage in the development of new products. However, unlike many other companies, we’ve decided to get our community involved – much the same way we used a crowdfunding campaign to help get them off the ground.
By asking our community of coffee lovers for help throughout this process, we’re confident we’ll get honest, real-life feedback from people who are dedicated to our mission of offering a great-tasting pod that also has an enormous positive impact at origin.
This is where you come in, dear pod drinker…
At last count, we’d spent more than 700 hours chatting, emailing, tweeting and meeting with 1,397 different customers, who’ve shared valuable information that’s helping us to improve our pods. But we want to hear from more of you!
If you’ve tried Pact Pods and have some feedback that could help us in our mission, we’d love to hear from you. Good, bad or somewhere in between all feedback is incredibly precious to us.
Experiencing problems with your pods?
Some of the feedback we’ve already received is that a few pods experienced performance issues. We’re offering a refund for any pods that aren’t working properly. So, if you’ve had problems with any of your Pact Pods please do get in touch to let us know.
*Throughout the design process we were determined to create a more sustainable pod. Unfortunately, the technology for creating biodegradable pod casings isn’t there yet, and all the options we explored weren’t up to scratch when it came to preserving the lovely flavour and freshness of our coffee. As part of our commitment to sustainability, we chose materials that are all fully recyclable (plus, coffee makes great compost!). We take this issue really seriously and continue to keep an eye out for better, more sustainable alternatives.